Rad power8/17/2023 Dagny and I were riding with a group of other people on bikes deep in the north Portland peninsula this past weekend when all the sudden, the lights on her bike turned off and the pedal-assist stopped working. When the bike came, Dagny put it together and charged it up, excited to hit the bike path.īut she’d only had it for a few days when the honeymoon period ended. My roommate and friend Dagny Daniel was in the market for an electric bike, and when she saw Rad Power Bikes was selling their entry-level e-bike for a $500 ($700 lower than its usual price), she jumped at the opportunity to buy it. It’ll all get sorted out eventually, but there will be a lot of heartbreak in the process.” – Andrew Schnell, The eBike Store Embedded e-bike insurance for worry-free ridingDagny and her e-bike during the halcyon days. With customer experience being a top priority, Rad Power Bikes wanted to give their e-bike riders peace of mind. 'We chose Qover as our partner because they offer a fully digital claims process and 24/7 customer service, supporting riders wherever, whenever.’ ‘We wanted to find a partner that prides themselves on reducing the administrative hurdles that we typically see in the insurance industry,’ Saladin explained. When something does happen to their bike – bike thieves are clever these days – customers deserve a simple claims experience. Offering them full enjoyment without additional worries provides an even better customer experience,’ Saladin said.Ĭustomers who have purchased an e-bike from Rad Power Bikes in the last 12 months can also get insurance for their electric bike. ![]() ‘Theft and damage insurance will help our riders focus on the experience of using our e-bikes for their daily tasks, or even their leisure time. So they got to work on two different bike insurance packages: a Standard Plan that includes theft and 24/7 assistance, and a Premium Plan that adds coverage for material damage (if a bike is damaged during an attempted theft, for example).īoth plans are available at checkout, and can be added to a customer’s cart in just two clicks: first by choosing their country (the UK, Belgium, France, the Netherlands or Germany) and then their preferred e-bike insurance plan. When looking for the right insurance partner, they wanted someone who is ‘established in the e-bike industry and has years of experience serving e-bike customers’, Saladin added.Īt Qover, our team of bike experts has a deep understanding of insurance for electric bikes. ![]() That meant providing a smooth experience for their customers – from adding bike insurance at checkout to a digital claims process. Rad Power Bikes’s desire to meet the needs of their customers relates not only to what services they provide, but how. ‘For high value purchases like e-bikes, more customers are asking for – and expecting to see – a way to protect their investment from major loss like theft and damage,’ said Arno Saladin, Director of Rad Power Bikes Europe.Īnd the best way to do that is through electric bike insurance. With e-bikes being increasingly desirable, the last thing they need to worry about is having their bike stolen or damaged. When customers buy an e-bike from Rad Power Bikes, they’re investing in their daily mobility – whether it’s commuting to and from work, biking to the supermarket or picking up the kids from school.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |